Sugar'D Academy Week 2
WEEK 2: BARISTA TRAINING & CAFE OPERATIONS ☕️
Activity Description
Day 1: Welcome to the Café! • Introduction to how a café operates: roles, responsibilities, and teamwork • Tour of the espresso bar and café setup • Safety and customer service basics • Hands-on: Learning to make iced lattes and refreshers • Activity: Folding bakery boxes, signing packaging, and prepping café supplies Day 2: Running the Café Experience • Understanding customer service and creating a great experience • Role-playing at the register: taking orders and upselling • Hands-on: Drink making, stocking cups/lids, and basic inventory tasks • Rotating café roles: barista, register, stock manager
Cancellation Policy
Event Cancellation Policy Full Refund: Cancellations made 7 days prior to the event will receive a full refund. 50% Refund: Cancellations made 5 days prior to the event will receive a 50% refund. No Refund: Cancellations made 4 days before the event will not be eligible for a refund. Seat transfers: You may swap your ticket with another person at no additional charge. Please contact us prior to the event if you plan to transfer your spot. We understand that plans change and aim to offer flexibility. We ask that you notify us of any changes as soon as possible to help us provide the best experience for all participants.
Contact Details
43347 Joy Road, Canton, MI, USA
734-927-5020
sarah@sugardbakery.com